Refund policy

RETURNS

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Our policy lasts for 30 days. If 30 days have passed since your purchase, unfortunately we are unable to offer you a refund or exchange.

To be eligible for a return, the item must be unused and in the same condition in which you received it. It must also be in the original packaging.

There are several types of products that cannot be returned. Perishable products, such as food, flowers or magazines, cannot be returned. We also do not accept intimate or sanitary products, dangerous goods or flammable gases or liquids.

To make a return, you must provide us with a receipt or proof of purchase. Please do not return your purchase to the manufacturer.


We will not accept a refund for:
- Any item that is not in its original condition, is damaged or is missing parts for reasons that are not due to an error on our part.
- Any item that is returned more than 30 days after delivery.

Refunds
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision as to whether we approve or decline your refund request.
If your request is approved, your refund will be processed and a credit will automatically be applied to your original credit card or payment method within a certain number of days.

Late or missing refunds
If you have not yet received your refund, first check your bank account.
Then contact your credit card company, as there may be a delay before your refund is officially posted.
Then contact your bank. Often some processing time is required before the refund is posted.
If after taking all these steps you have not received your refund, please contact us at info@brand-less.com.


Exchanges
We will only replace an item if it is faulty or damaged. If in this case you would like to exchange it for the same item, please email us at info@brand-less.com.


Shipping
To return a product, you must send it by post to : info@brand-less.com.

You will be responsible for paying your own shipping costs to return your item. Shipping charges are non-refundable. If you receive a refund, the return shipping costs will be deducted from the refund.

Depending on your place of residence, the time it takes to receive the exchanged product may vary.

If you are shipping an item valued at more than $75, you should consider using a shipping service that allows you to track your shipment or purchase shipping insurance. We do not guarantee that we will receive the item you are returning.